ISO 27001:2022 Certified
Our information security management system is independently certified to the ISO 27001 international standard.
View CertificateData Security
Technical safeguards for your data
End-to-End Encryption
- TLS encrypted from your application to the compute layer
- Encryption terminates inside the rack, not at the network edge
- No plaintext data traverses the network
Zero Data Retention
- Prompts and responses not stored after processing
- No inference data persisted to disk
- Usage logs retain metadata only (timestamps, token counts, model used), not content. Retained for 90 days.
Equinix Munich 4 (MU4)
- ISO 27001, SOC 2 certified facility
- 24/7 on-site security staff with CCTV surveillance
- Physical access control: mantrap entry, card readers, biometric verification
- N+1 redundant power (2.4 MW generators)
- 99.999% uptime track record (Equinix global)
Dedicated Infrastructure
- Infercom-owned hardware, not shared cloud
- Site-to-site VPN available for enterprise
EU Data Residency
- Infercom SCS
Luxembourg legal entity
- Equinix MU4, Munich
German data center
- EU-Hosted Models
All processing in Munich
- Data Jurisdiction
EU law governs, no US parent company
Compliance
- ISO 27001 Certified
Information security management
- DPA Available
GDPR Article 28 compliant
- Subprocessors Listed
Transparent in DPA
- ISO 27001 Audits
Surveillance audits per certification requirements
How Your Data Flows
Your data is encrypted in transit and never stored after processing.
Your API Request
TLS encrypted
API Gateway
Authentication & routing
Core Services Rack (CSR)
TLS terminates here — inside the compute rack
SambaRack Compute Nodes
Inference processing — no data retained
Response Returned
Nothing stored — data is gone
What We Don't Do
We don't train on your data
Infercom is inference-only. We run models, we don't train them. Your prompts are never used for training.
We don't store your prompts or responses
Zero retention policy. After inference completes, your data is gone.
We don't route EU-Hosted Model data outside the EU
EU-Hosted Models process exclusively in Munich.*
* Global Model Catalog routes to SambaNova Cloud (US/JP). EU-Hosted Models only use Infercom's own EU infrastructure.